Shipping Policy

At LightMask, we are committed to delivering your order in a safe, secure, and timely manner. Below are the details of our shipping policy to ensure a smooth and transparent shopping experience.

1. Shipping Locations

We currently ship across India and selected international locations. If your location is not listed at checkout, please contact us for assistance.

2. Shipping Time

• Processing Time: Orders are processed within 1-3 business days.
• Delivery Time:
  • Standard Shipping (India): 4-7 business days
  • Express Shipping (India): 2-4 business days
  • International Shipping: 7-15 business days (may vary depending on destination and customs)

Note: Business days exclude weekends and public holidays.

3. Shipping Charges

• Standard Shipping (India): ₹49 – ₹99 (Free on orders above ₹999)
• Express Shipping: ₹199
• International Shipping: Calculated at checkout based on country and weight

4. Tracking Your Order

Once your order is shipped, you will receive a tracking link via email/SMS. You can use it to track the delivery status of your package in real-time.

5. Delays or Delivery Issues

While we strive to meet delivery timelines, delays may occur due to unforeseen circumstances such as natural disasters, holidays, or courier service disruptions. We appreciate your patience and will keep you updated on any delays.

6. Incorrect Address

Please ensure your shipping address is complete and accurate. We are not responsible for orders lost due to incorrect or incomplete addresses.

7. Priority Shipping Guarantee

If you opt for priority shipping and we fail to deliver within 48 hours of the committed date (excluding Sundays), your priority shipping charges will be refunded.

8. Need Help?

For any shipping-related queries, please email us at contact@lightmaskart.com or WhatsApp us at +91 86552 13243. Our support team is here to help you.