Frequently Asked Questions (FAQs)
🚚 Shipping & Delivery
1. Do you deliver only within India or overseas?
We currently ship across India and to selected international locations including the USA. If your location isn’t available at checkout, feel free to contact us.
2. Can I choose a specific delivery time?
Hand-delivered items are typically delivered between 8 AM – 10 PM. Courier deliveries are made between 9 AM – 9 PM by our trusted logistics partners.
3. Do you offer midnight delivery?
We understand how special midnight surprises are! However, midnight delivery is not available at this time. We are working on making this option available soon.
4. What are your delivery charges?
Standard delivery is free for select time slots. Charges for express or international shipping may apply based on location and urgency.
5. Can I schedule a delivery for a specific date?
Yes, you can select a preferred delivery date at checkout for most products.
6. Can I send a gift directly to the recipient’s address?
Absolutely! During checkout, simply enter the recipient’s shipping details.
7. Can I track my order or delivery status?
Yes, you’ll receive a tracking link via email or SMS after dispatch. You can also track your order under the “My Orders” section.
🎁 Gifting & Personalization
8. How can I include a personalized message?
You’ll see an “Add Gift Message” option during checkout to include a custom note with your shadow box gift.
9. Are there digital gifting options?
Yes, we offer digital gift cards and limited edition AR experiences, which can be shared via email or QR codes.
10. How can I keep my gift a surprise?
Choose discreet packaging at checkout. Sender details can be hidden until delivery for maximum surprise!
🔄 Returns & Issues
11. Can I return a gift if the recipient doesn’t like it?
Returns are accepted only if the product is damaged, defective, or incorrect. Customized orders are non-returnable unless damaged. Please refer to our Return & Refund Policy for details.
12. What should I do if my order arrives damaged?
Please share an unboxing video and photos within 48 hours of delivery. We’ll review and process a replacement or refund based on the issue.
🌍 International Delivery & Restrictions
13. Are there any restrictions for international deliveries?
Yes, certain countries may have customs restrictions. We recommend checking the import rules for your destination or contacting us for help before placing an international order.
🎨 About LightMask Products
14. Are the products handmade?
Yes, each LightMask shadow box is carefully handcrafted with intricate papercraft and LED lighting. Slight variations in design, color, or lighting effects are part of its uniqueness.
15. Can I request a fully customized design?
Yes! We offer custom designs based on your theme, photos, or concepts. Please reach out to us for custom project inquiries.
Want to ask us something else?
📩 Email: [contact@lightmaskart.com]
📞 WhatsApp: [+91 86552 13243]
